9-1-1 Telecommunications ARE First Responders- Recognized by Dona Ana County



From left, 9-1-1 Telecommunicators Paiton Bryan and Andy Delfin pictured at work, practicing social distancing and CDC guidelines.

The Doña Ana County Board of Commissioners recognized Mesilla Valley Regional Dispatch Authority, MVRDA, 9-1-1 emergency telecommunicators and call takers as first responders.

“They are the first, first responders,” Dist. 4 Commissioner Isabella Solis said.  “Without them, our first responders would not know about an emergency or where help is needed.

In 2019, MVRDA 9-1-1 telecommunicators and call takers provided medical guidance to about 25,000 callers, dispatched more than 200,000 law enforcement calls and nearly 36,000 fire calls, throughout the Mesilla Valley.

Trained in law enforcement, fire and emergency medical dispatch, they are qualified to offer potentially life-saving instructions to callers on the telephone, until first responders arrive.  The information and instructions they provide callers and first responders are critical to keep residents and field units safe.

MVRDA 9-1-1 telecommunicators have been recognized for their role in saving the lives of callers while also looking out for public safety field responders. The United States Congress is considering the 9-1-1 Supporting Accurate Views of Emergency Services Act, SAVES, which would reclassify 9-1-1 telecommunicators from “Office and Administrative Support Occupations” to “Protective Service Occupations” in the Office of Management and Budget Standard Occupational Classification, SOC, catalog.

“They do caring, technical, stressful work and dutifully send out our most precious resources, where they are needed most,” Solis said.  “We certainly consider them first responders already.”