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ADD AREA CODE TO ALL CALLS IN PREPARATION FOR 988

SUICIDE PREVENTION HOTLINE

Starting Oct. 24, all local calls will need to include an area code, before the telephone number.  If you currently dial 555-1212, you will need to add the area code and dial 575-555-1212.

Please begin adding area codes to your contact lists now and use 10-digit numbers to minimize disruptions. This change affects the entire State of New Mexico and includes both 575 and 505 area codes.

The following remain the same:

·         Telephone numbers, including area codes, will not be changed.

·         The cost of phone calls, coverage areas and services will remain the same.  Local calls remain local, even though more digits are dialed.

·         Long distance calls will still follow the format 1+ area code + telephone number.

·         911 will remain the same.

This change is driven by the Federal Communications Commission to enable “988” which will make it easier for Americans in crisis to access the help they need and decrease the stigma surrounding suicide and mental health issues. Calling “988” will route calls to the National Suicide Prevention and Mental Health Crisis Lifeline, starting July 16, 2022. Until then, the National Suicide Prevention and Mental Health Crisis Lifeline can be reached at 1-800-273-TALK (8255).

For more information, please visit www.fcc.gov/suicide-prevention-hotline.

For more information about Doña Ana County, please visit www.donaanacounty.org.

 

FACT SHEET: 988 AND SUICIDE PREVENTION HOTLINE

In August 2019, FCC staff—in consultation with the U.S. Department of Health and Human Services’ Substance Abuse and Mental Health Services Administration, the Department of Veteran Affairs, and the North American Numbering Council—released a report recommending the use of 988 as the 3-digit code for the National Suicide Prevention Lifeline. In July 2020, the FCC adopted rules designating this new phone number for Americans in crisis to connect with suicide prevention and mental health crisis counselors. The transition, which will take place over the next two years, will result in phone service providers directing all 988 calls to the existing National Suicide Prevention Lifeline by July 16, 2022.

Topline Takeaways on 988:

  • Suicide prevention is a critical need. Since 2008, suicide has ranked as the tenth leading cause of death in the United States. Suicide claimed the lives of more than 48,000 Americans in 2018, resulting in about one death every 11 minutes.
  • Americans who need help today can find it by calling the National Suicide Prevention Lifeline. The National Suicide Prevention Lifeline can be reached by calling 1-800-273-8255 (1-800-273-TALK) and through online chats. Veterans and Service members may reach the Veterans Crisis Line by pressing 1 after dialing, as well as by chatting online at www.veteranscrisisline.net or texting 838255.
  • The National Suicide Prevention Lifeline is a national network of approximately 170 local- and state-funded crisis centers. The Department of Health and Human Services’ Substance Abuse and Mental Health Services Administration administers the National Suicide Prevention Lifeline, in partnership with the Department of Veterans Affairs, which manages the Veterans Crisis Line.
  • Under the new rules, calls to 988 will be directed to 1-800-273-TALK, which will remain operational during and after the 988 transition.
  • The requirement to transition to 988 as the National Suicide Prevention Hotline will take effect on July 16, 2022. The transition time gives phone companies time to make necessary network changes. It additionally provides time for the National Suicide Prevention Lifeline to prepare for a likely increase in the volume of calls following the switch.
  • The adoption of the new rules reflects a commitment to delivering Americans necessary intervention services. Switching to an easy-to-remember 988 as the ‘911’ for suicide prevention and mental health crisis services will make it easier for Americans in crisis to access the help they need and decrease the stigma surrounding suicide and mental health issues. FCC staff first proposed 988 as a three-digit, nationwide number in a report submitted to Congress in 2019.

    To learn more, visit https://www.fcc.gov/suicide-prevention-hotline.

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